At SurplusDeal, we believe privacy is important. That’s why we have established a comprehensive privacy program,
To protect your privacy, SurplusDeal will ensure all Personal Data is handled in a secure way and used only as outlined in the sections below. This privacy policy informs you what Personal Data we collect, how we use it and the measures we take to keep it safe.
This policy is our commitment to privacy concerning the processing of Personal Data related to Customers. (hereinafter referred as “Privacy Policy”). In this Privacy Policy, “you”, “yours”, refer to the Customer whose customer Personal Data are processed by or on behalf of SurplusDeal and “we”, “our”, “us”, refer to SurplusDeal.
SurplusDeal, a company registered in India whose registered office is at SURPLUSDEAL, A-22, Devli Extension, Near Shubham Vatika, New Delhi-110062, India (hereinafter referred as “SurplusDeal”) – is a company specialized in workplace solutions, including notably office supplies, personal protective equipment, packaging distribution, e-commerce, return management, refurbished, overstock, used and surplus consumer goods. SurplusDeal is also involved in exclusively supplying to other companies in business-to-business relationships.
1. Definitions
1.1 “Affiliated Companies” means any companies being controlled by, or under common control with SurplusDeal and any companies, which, either directly or indirectly, control SurplusDeal.
1.2 “Applicable Data Protection Law(s)” means the relevant local personal data protection, data security, data retention, and data privacy laws and regulations to which the Personal Data are subject.
1.3 “Controller” means the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of Personal Data.
1.4 “Customer” means the natural or legal person, public authority, agency or other body which is receiving a Service from SurplusDeal.
1.5 “Customer Data Subjects” means any employee, consultant, agent, or any other authorized natural person to place purchase order towards SurplusDeal on behalf of the Customer.
1.6 “Customer Personal Data” means Personal Data of the Customer Data Subjects processed by SurplusDeal as a Controller while supplying its Services to the Customer.
1.7 “Personal Data” means any information relating to an identified or identifiable natural person (‘Data Subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
1.8 “process,” “processes,” “processing,” and “processed” means any operation or set of operations which is performed on Personal Data or sets of Personal data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination, or otherwise making available, alignment or combination, restriction, erasure, or destruction.
1.9 “Service” means the supply and sale of products and all associated services proposed globally or at local level by SurplusDeal
1.10 “Third Party(ies)” means SurplusDeal authorized auditors, accountants, contractors, agents, and third party service providers that process Personal Data.
2 Scope
This Privacy Policy only applies to Customer Personal Data processed by or on behalf of SurplusDeal.
SurplusDeal processes Personal Data fairly and lawfully in accordance with Applicable Data Protection Laws. In the event of any conflict between this Privacy Policy and Applicable Data Protection Laws, the provisions of Applicable Data Protection Laws shall prevail. Our nominated data protection contact is Ms. Vandana who may be contacted at contact@SurplusDeal.in
What Personal Data do we collect and use?
In the course of supplying its Services to Customers, SurplusDeal will need to process Customer Personal Data. Indeed the Customer Data Subjects are the sole end-users of the SurplusDeal’s website acting on behalf of the Customers, which are in business relationships with SurplusDeal. The Customer Personal Data to be processed through the website is primarily the Personal Data required in order for SurplusDeal to be able to supply the Services to the Customers, that is to say mainly to place and follow-up a purchase order placed on the website.
SurplusDeal processes the following categories of Customer Personal Data:
Your name, telephone number and email address
Company name, ID number and address
Credit card information
Location information (i.e.: IP address)
For the avoidance of doubt, mandatory information required in online forms are identified by an asterix field.
What do we use that information for?
When we process your Personal Data we will rely on one of the following processing conditions:
Performance of a contract: this is when the processing of your personal information is necessary to perform our obligations under a contract;
Legal obligation: this is when we are required to process your personal information to comply with a legal obligation, such as keeping records for tax purposes or providing information to a public body or law enforcement agency;
Legitimate interests: we will process information about you where it is in our legitimate interest in running a lawful business to do so to further that business, provided that your right to privacy does not outweigh such interest;
Your consent: In some cases, we will ask you for specific permission to process some of your personal information, and we will only process your Personal Data in this way if you agree to us doing so. This will be the case when we ask you if you wish to receive a newsletter, or information about our products or services. You may withdraw your consent at any time by contacting us according to the section below in this document.
Your Personal Data are used by SurplusDeal to:
Create a Customer Account on our website;
Answer Customer’s enquiries;
Perform Customer management operations regarding orders, deliveries, invoices, accounting (management of accounts receivable);
Conduct marketing campaigns and inform Customers about our products and services;
Monitor our relationship with our Customers, conduct Customer satisfaction surveys and conduct sales statistics;
Manage unpaid invoices recovery and disputes with our Customers;
Monitor Customer’s experience on our website.
We also use Cookies in order to enhance your customer experience on our website, please refer to the cookie policy section below in this document.
For how long do we keep your Personal Data?
We will keep your Personal Data during the term of our commercial relationship and up to 3 years after your last contact or order with SurplusDeal, unless applicable legislation prevents us from doing so, notably for archiving purposes. For example, Customer Personal Data mentioned in our invoices will be kept for a longer period, in accordance with any applicable law and regulations from time to time.
With whom do we share your information?
Your Personal Data are accessed and processed by authorized members of the commercial, financial and support departments of SurplusDeal, for the purposes described above.
SurplusDeal do not share Personal Data with unaffiliated third parties, except as necessary for its legitimate professional and business needs, to carry out your requests, and/or as required or permitted by law. This would include:
Third Party Providers SurplusDeal may grant access to Customer Personal Data:
To its service providers or contractors: SurplusDeal transfer Personal Data to its third party service providers, such as (IT) systems providers, hosting providers, consultants and other goods and services providers or contractors. SurplusDeal work with such providers so that they can process your Personal Data on its behalf. SurplusDeal will only transfer Personal Data to them when they meet SurplusDeal strict standards on the processing of data and security. SurplusDeal only share Personal Data in order to provide its Services to Customers. When you enter into transactions with others or make payments on SurplusDeal’s website, SurplusDeal will share transaction information with those third parties necessary to complete the transaction. We will require those third parties to respect your privacy, and adequately protect your Personal Data.
Courts, tribunals, law enforcement or regulatory bodies: SurplusDeal reserves the right to share your information to respond to duly authorized information requests of governmental authorities or where required by law. In exceptionally rare circumstances where national, state or company security is at issue (such as terrorist attacks), SurplusDeal reserves the right to share our entire database of Customers and Customer Personal Data with appropriate governmental authorities. Internal auditors, professional accountants, legal advisers may access to documents, such as invoices, which contain Customer Personal Data, for the purpose of their mission.
SurplusDeal may transfer your Personal Data to a potential buyer, transferee, merger partner or seller and their advisers in connection with an actual or potential transfer or merger of part or all of SurplusDeal’s business or assets, or any associated rights or interests, or to acquire a business or enter into a merger with it.
SurplusDeal never sells your Personal Data to third parties, such as marketers.
SurplusDeal do not provide any Personal Data to “people finder,” “public directory” or “white pages” sites.
How do we secure the processing of your Personal Data?
SurplusDeal implements commercially reasonable technical and organizational security controls to protect your Personal Data against theft, loss or misuse. Your Personal Data will be stored in a secure operating environment that is not accessible without authorization. SurplusDeal applies mitigation measures following periodic risk assessments to ensure an adequate level of protection of your Personal Data.
When you enter sensitive information (such as credit card numbers and passwords):
We encrypt that information to protect against eavesdropping using SSL.
This data is further protected by encryption in storage.
We also use measures to enhance security, such as analyzing account behavior for fraudulent or otherwise anomalous behavior.
We may limit use of site features in response to possible signs of abuse, may remove inappropriate content or links to illegal content, and may suspend or disable accounts for violations of our terms and conditions.
What are your rights concerning our processing(s) of your Personal Data?
You have the following rights concerning the processing(s) of your Personal Data made by or on behalf of SurplusDeal:
Access
In addition to the information that is available on SurplusDeal’s website, you have the right to access the Personal Data that SurplusDeal holds about you, all subject to the exemptions as contained in Applicable Data Protection Laws. If you request the data, then SurplusDeal will assist you. Your identity will need to be confirmed before you are provided with access to your Personal Data. Generally, SurplusDeal does not charge for providing information, but if the request is manifestly unfounded or excessive, in particular, because of their repetitive character, SurplusDeal reserves the right to charge a fee for such requests.
We ask you to submit your request in writing. We may ask you to include the following:
Your full mailing address
Your contact number
Names of specific files or types of records to which you request access, including specific dates of those records, where possible
Please provide as much detail as possible.
All formal access requests will be directed to the data privacy officer, who will then review each request to determine whether SurplusDeal will disclose the requested information. The data privacy officer can be reached at the directly at the following address: contaact@SurplusDeal.in
Modification
If you believe there is a mistake in your Personal Data, you have a right to ask for the information to be corrected. We may ask you to provide documentation to show where SurplusDeal’s files are incorrect. We will amend the erroneous data within a month and will notify you once the correction you have requested has been completed. You have the right to request correction of your Personal Data held by SurplusDeal if you believe there is an error or omission. You are entitled to attach a statement of disagreement with the information, reflecting any correction you requested, but which was not made by SurplusDeal. SurplusDeal will notify any person or organization to which your Personal Data was disclosed within the year as from your requested correction and advise them about the correction or statement of disagreement.
Portability
You may obtain and reuse the Personal Data held by SurplusDeal for your own purposes across different services. SurplusDeal allows you to move, copy or transfer Personal Data easily from one IT environment to another in a safe and secure way, without hindrance to usability. This right applies to your Personal Data held by SurplusDeal, where the processing was automated and used in the light of SurplusDeal Services provision within the contract the Customer has with SurplusDeal, or where such processing was based on the consent you gave SurplusDeal for it. You may Log in to SurplusDeal’s online web portal and view and edit the information provided in the “Profile” section of the portal.
Deletion
SurplusDeal does not store Personal Data without a predefined and documented purpose. We follow laws that require us to delete Personal Data if the reason for its collection and storage no longer exists. We believe this fulfills the requirements of the privacy principle of “the right to be forgotten”. Where the Personal Data that SurplusDeal holds is based on the execution of a contract, and you wish to be removed from our systems prior to the retention period indicated in the “How Long Do We Use Personal Data” section, please contact our Data Privacy point of contact at the following address: contact@SurplusDeal.in
If you have registered your personal details with us, you can deactivate your account at any time. For safety reasons, we have implemented a seven-day grace period after your request for the account to be deleted; however, logging on to your account during the grace period will reactivate the account. To prevent impersonation, once your account is deactivated and after expiration of the grace period, your account will be irrevocably suspended, ensuring that nobody can use that account identifier again.
Object to processing
You have the right to object to us processing your Personal Data if we are not entitled to use it any more. In this case, SurplusDeal shall no longer process the Personal Data unless SurplusDeal demonstrates compelling legitimate grounds for the processing which override your interests, rights and freedoms of the or for the establishment, exercise or defense of legal claims.
How can you contact, raise questions and/or complaints to SurplusDeal?
To exercise your rights, express a concern, raise a question, make a complaint, or to obtain additional information about the processing of your Personal Data by SurplusDeal, you may send an e-mail to the following address: contact@SurplusDeal.in or contact SurplusDeal customer support accompanied by a valid proof of ID.
SurplusDeal undertakes to respond to your request within one month and up to 3 months depending on the complexity of the request and/or of the number of requests received by the company.
In case of dispute, you may lodge a complaint with the designated authority.
How do we update/amend this Privacy Policy?
SurplusDeal may occasionally update or modify this Privacy Policy.
SurplusDeal encourages you to periodically review this Privacy Policy to stay informed about how SurplusDeal is helping to protect the Customer Personal Data collected. Your continued use of the SurplusDeal Services constitutes your agreement to this Privacy Policy and any updates.
What is our Cookie Policy?
1. Definition :
Cookies, or other similar trackers, are files used by a server to interact with the browser (herein referred as “Cookies”). Cookies are used to send status information when a user visits a site. Status information can be, for example, a session ID, language, expiration date, response domain, and so on. Cookies make it possible to store status information during their validity period when a browser accesses the various pages of a website or when this browser returns to the said site later.
2. Retention :
There are different types of Cookies used by SurplusDeal:
session cookies that disappear as soon as you leave the browser or the site;
permanent cookies such as analytic cookies that remain on your device until they expire (up to 13 months) or until you delete them using your browser’s features.
3. What about google analytics cookies and usage on our website? :
SurplusDeal uses Google Analytics. More information about how Google Analytics is used by SurplusDeal can be found here: Google Analytics Privacy To provide website visitors with more choice on how their data is collected by Google Analytics, Google have developed the Google Analytics Opt-out Browser Add-on. The add-on communicates with the Google Analytics JavaScript (ga.js) to indicate that information about the website visit should not be sent to Google Analytics. The Google Analytics Opt-out Browser Add-on does not prevent information from being sent to the website itself or to other web analytics services.
To protect your privacy, SurplusDeal will ensure all Personal Data is handled in a secure way and used only as outlined in the sections below. This privacy policy informs you what Personal Data we collect, how we use it and the measures we take to keep it safe.
This policy is our commitment to privacy concerning the processing of Personal Data related to Customers. (hereinafter referred as “Privacy Policy”). In this Privacy Policy, “you”, “yours”, refer to the Customer whose customer Personal Data are processed by or on behalf of SurplusDeal and “we”, “our”, “us”, refer to SurplusDeal.
SurplusDeal, a company registered in India whose registered office is at SURPLUSDEAL, A-22, Devli Extension, Near Shubham Vatika, New Delhi-110062, India (hereinafter referred as “SurplusDeal”) – is a company specialized in workplace solutions, including notably office supplies, personal protective equipment, packaging distribution, e-commerce, return management, refurbished, overstock, used and surplus consumer goods. SurplusDeal is also involved in exclusively supplying to other companies in business-to-business relationships.
1. Definitions
1.1 “Affiliated Companies” means any companies being controlled by, or under common control with SurplusDeal and any companies, which, either directly or indirectly, control SurplusDeal.
1.2 “Applicable Data Protection Law(s)” means the relevant local personal data protection, data security, data retention, and data privacy laws and regulations to which the Personal Data are subject.
1.3 “Controller” means the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of Personal Data.
1.4 “Customer” means the natural or legal person, public authority, agency or other body which is receiving a Service from SurplusDeal.
1.5 “Customer Data Subjects” means any employee, consultant, agent, or any other authorized natural person to place purchase order towards SurplusDeal on behalf of the Customer.
1.6 “Customer Personal Data” means Personal Data of the Customer Data Subjects processed by SurplusDeal as a Controller while supplying its Services to the Customer.
1.7 “Personal Data” means any information relating to an identified or identifiable natural person (‘Data Subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
1.8 “process,” “processes,” “processing,” and “processed” means any operation or set of operations which is performed on Personal Data or sets of Personal data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination, or otherwise making available, alignment or combination, restriction, erasure, or destruction.
1.9 “Service” means the supply and sale of products and all associated services proposed globally or at local level by SurplusDeal
1.10 “Third Party(ies)” means SurplusDeal authorized auditors, accountants, contractors, agents, and third party service providers that process Personal Data.
2 Scope
This Privacy Policy only applies to Customer Personal Data processed by or on behalf of SurplusDeal.
SurplusDeal processes Personal Data fairly and lawfully in accordance with Applicable Data Protection Laws. In the event of any conflict between this Privacy Policy and Applicable Data Protection Laws, the provisions of Applicable Data Protection Laws shall prevail. Our nominated data protection contact is Ms. Vandana who may be contacted at contact@SurplusDeal.in
What Personal Data do we collect and use?
In the course of supplying its Services to Customers, SurplusDeal will need to process Customer Personal Data. Indeed the Customer Data Subjects are the sole end-users of the SurplusDeal’s website acting on behalf of the Customers, which are in business relationships with SurplusDeal. The Customer Personal Data to be processed through the website is primarily the Personal Data required in order for SurplusDeal to be able to supply the Services to the Customers, that is to say mainly to place and follow-up a purchase order placed on the website.
SurplusDeal processes the following categories of Customer Personal Data:
Your name, telephone number and email address
Company name, ID number and address
Credit card information
Location information (i.e.: IP address)
For the avoidance of doubt, mandatory information required in online forms are identified by an asterix field.
What do we use that information for?
When we process your Personal Data we will rely on one of the following processing conditions:
Performance of a contract: this is when the processing of your personal information is necessary to perform our obligations under a contract;
Legal obligation: this is when we are required to process your personal information to comply with a legal obligation, such as keeping records for tax purposes or providing information to a public body or law enforcement agency;
Legitimate interests: we will process information about you where it is in our legitimate interest in running a lawful business to do so to further that business, provided that your right to privacy does not outweigh such interest;
Your consent: In some cases, we will ask you for specific permission to process some of your personal information, and we will only process your Personal Data in this way if you agree to us doing so. This will be the case when we ask you if you wish to receive a newsletter, or information about our products or services. You may withdraw your consent at any time by contacting us according to the section below in this document.
Your Personal Data are used by SurplusDeal to:
Create a Customer Account on our website;
Answer Customer’s enquiries;
Perform Customer management operations regarding orders, deliveries, invoices, accounting (management of accounts receivable);
Conduct marketing campaigns and inform Customers about our products and services;
Monitor our relationship with our Customers, conduct Customer satisfaction surveys and conduct sales statistics;
Manage unpaid invoices recovery and disputes with our Customers;
Monitor Customer’s experience on our website.
We also use Cookies in order to enhance your customer experience on our website, please refer to the cookie policy section below in this document.
For how long do we keep your Personal Data?
We will keep your Personal Data during the term of our commercial relationship and up to 3 years after your last contact or order with SurplusDeal, unless applicable legislation prevents us from doing so, notably for archiving purposes. For example, Customer Personal Data mentioned in our invoices will be kept for a longer period, in accordance with any applicable law and regulations from time to time.
With whom do we share your information?
Your Personal Data are accessed and processed by authorized members of the commercial, financial and support departments of SurplusDeal, for the purposes described above.
SurplusDeal do not share Personal Data with unaffiliated third parties, except as necessary for its legitimate professional and business needs, to carry out your requests, and/or as required or permitted by law. This would include:
Third Party Providers SurplusDeal may grant access to Customer Personal Data:
To its service providers or contractors: SurplusDeal transfer Personal Data to its third party service providers, such as (IT) systems providers, hosting providers, consultants and other goods and services providers or contractors. SurplusDeal work with such providers so that they can process your Personal Data on its behalf. SurplusDeal will only transfer Personal Data to them when they meet SurplusDeal strict standards on the processing of data and security. SurplusDeal only share Personal Data in order to provide its Services to Customers. When you enter into transactions with others or make payments on SurplusDeal’s website, SurplusDeal will share transaction information with those third parties necessary to complete the transaction. We will require those third parties to respect your privacy, and adequately protect your Personal Data.
Courts, tribunals, law enforcement or regulatory bodies: SurplusDeal reserves the right to share your information to respond to duly authorized information requests of governmental authorities or where required by law. In exceptionally rare circumstances where national, state or company security is at issue (such as terrorist attacks), SurplusDeal reserves the right to share our entire database of Customers and Customer Personal Data with appropriate governmental authorities. Internal auditors, professional accountants, legal advisers may access to documents, such as invoices, which contain Customer Personal Data, for the purpose of their mission.
SurplusDeal may transfer your Personal Data to a potential buyer, transferee, merger partner or seller and their advisers in connection with an actual or potential transfer or merger of part or all of SurplusDeal’s business or assets, or any associated rights or interests, or to acquire a business or enter into a merger with it.
SurplusDeal never sells your Personal Data to third parties, such as marketers.
SurplusDeal do not provide any Personal Data to “people finder,” “public directory” or “white pages” sites.
How do we secure the processing of your Personal Data?
SurplusDeal implements commercially reasonable technical and organizational security controls to protect your Personal Data against theft, loss or misuse. Your Personal Data will be stored in a secure operating environment that is not accessible without authorization. SurplusDeal applies mitigation measures following periodic risk assessments to ensure an adequate level of protection of your Personal Data.
When you enter sensitive information (such as credit card numbers and passwords):
We encrypt that information to protect against eavesdropping using SSL.
This data is further protected by encryption in storage.
We also use measures to enhance security, such as analyzing account behavior for fraudulent or otherwise anomalous behavior.
We may limit use of site features in response to possible signs of abuse, may remove inappropriate content or links to illegal content, and may suspend or disable accounts for violations of our terms and conditions.
What are your rights concerning our processing(s) of your Personal Data?
You have the following rights concerning the processing(s) of your Personal Data made by or on behalf of SurplusDeal:
Access
In addition to the information that is available on SurplusDeal’s website, you have the right to access the Personal Data that SurplusDeal holds about you, all subject to the exemptions as contained in Applicable Data Protection Laws. If you request the data, then SurplusDeal will assist you. Your identity will need to be confirmed before you are provided with access to your Personal Data. Generally, SurplusDeal does not charge for providing information, but if the request is manifestly unfounded or excessive, in particular, because of their repetitive character, SurplusDeal reserves the right to charge a fee for such requests.
We ask you to submit your request in writing. We may ask you to include the following:
Your full mailing address
Your contact number
Names of specific files or types of records to which you request access, including specific dates of those records, where possible
Please provide as much detail as possible.
All formal access requests will be directed to the data privacy officer, who will then review each request to determine whether SurplusDeal will disclose the requested information. The data privacy officer can be reached at the directly at the following address: contaact@SurplusDeal.in
Modification
If you believe there is a mistake in your Personal Data, you have a right to ask for the information to be corrected. We may ask you to provide documentation to show where SurplusDeal’s files are incorrect. We will amend the erroneous data within a month and will notify you once the correction you have requested has been completed. You have the right to request correction of your Personal Data held by SurplusDeal if you believe there is an error or omission. You are entitled to attach a statement of disagreement with the information, reflecting any correction you requested, but which was not made by SurplusDeal. SurplusDeal will notify any person or organization to which your Personal Data was disclosed within the year as from your requested correction and advise them about the correction or statement of disagreement.
Portability
You may obtain and reuse the Personal Data held by SurplusDeal for your own purposes across different services. SurplusDeal allows you to move, copy or transfer Personal Data easily from one IT environment to another in a safe and secure way, without hindrance to usability. This right applies to your Personal Data held by SurplusDeal, where the processing was automated and used in the light of SurplusDeal Services provision within the contract the Customer has with SurplusDeal, or where such processing was based on the consent you gave SurplusDeal for it. You may Log in to SurplusDeal’s online web portal and view and edit the information provided in the “Profile” section of the portal.
Deletion
SurplusDeal does not store Personal Data without a predefined and documented purpose. We follow laws that require us to delete Personal Data if the reason for its collection and storage no longer exists. We believe this fulfills the requirements of the privacy principle of “the right to be forgotten”. Where the Personal Data that SurplusDeal holds is based on the execution of a contract, and you wish to be removed from our systems prior to the retention period indicated in the “How Long Do We Use Personal Data” section, please contact our Data Privacy point of contact at the following address: contact@SurplusDeal.in
If you have registered your personal details with us, you can deactivate your account at any time. For safety reasons, we have implemented a seven-day grace period after your request for the account to be deleted; however, logging on to your account during the grace period will reactivate the account. To prevent impersonation, once your account is deactivated and after expiration of the grace period, your account will be irrevocably suspended, ensuring that nobody can use that account identifier again.
Object to processing
You have the right to object to us processing your Personal Data if we are not entitled to use it any more. In this case, SurplusDeal shall no longer process the Personal Data unless SurplusDeal demonstrates compelling legitimate grounds for the processing which override your interests, rights and freedoms of the or for the establishment, exercise or defense of legal claims.
How can you contact, raise questions and/or complaints to SurplusDeal?
To exercise your rights, express a concern, raise a question, make a complaint, or to obtain additional information about the processing of your Personal Data by SurplusDeal, you may send an e-mail to the following address: contact@SurplusDeal.in or contact SurplusDeal customer support accompanied by a valid proof of ID.
SurplusDeal undertakes to respond to your request within one month and up to 3 months depending on the complexity of the request and/or of the number of requests received by the company.
In case of dispute, you may lodge a complaint with the designated authority.
How do we update/amend this Privacy Policy?
SurplusDeal may occasionally update or modify this Privacy Policy.
SurplusDeal encourages you to periodically review this Privacy Policy to stay informed about how SurplusDeal is helping to protect the Customer Personal Data collected. Your continued use of the SurplusDeal Services constitutes your agreement to this Privacy Policy and any updates.
What is our Cookie Policy?
1. Definition :
Cookies, or other similar trackers, are files used by a server to interact with the browser (herein referred as “Cookies”). Cookies are used to send status information when a user visits a site. Status information can be, for example, a session ID, language, expiration date, response domain, and so on. Cookies make it possible to store status information during their validity period when a browser accesses the various pages of a website or when this browser returns to the said site later.
2. Retention :
There are different types of Cookies used by SurplusDeal:
session cookies that disappear as soon as you leave the browser or the site;
permanent cookies such as analytic cookies that remain on your device until they expire (up to 13 months) or until you delete them using your browser’s features.
3. What about google analytics cookies and usage on our website? :
SurplusDeal uses Google Analytics. More information about how Google Analytics is used by SurplusDeal can be found here: Google Analytics Privacy To provide website visitors with more choice on how their data is collected by Google Analytics, Google have developed the Google Analytics Opt-out Browser Add-on. The add-on communicates with the Google Analytics JavaScript (ga.js) to indicate that information about the website visit should not be sent to Google Analytics. The Google Analytics Opt-out Browser Add-on does not prevent information from being sent to the website itself or to other web analytics services.